We, at Web Host Review Blog, did not like Globat at all. Between the lack of options, the lack of support, and a price that didn’t match, we just can’t recommend Globat as a shared web host for anybody.
The first big problem that this Globat review will cover is the lack of options in purchasing a plan. You can either sign up for their surprisingly cheap $4.44 per month plan(current promotion only, usually $7.95 per month), or their overly expensive $19.95 per month plan. More than that, though, they only give you one option for the amount of time you would like to sign up for: 1 year. You can’t do less, you can’t do more. Period.
Then, to make the above options worse, there are no satisfaction guarantees past 30 days. They do have the standard 30 day money-back guarantee (all your money back except for a setup fee and domain registration fee), but if you run into a problem on day number 31, you won’t get any money back and you’ll just lose out on the rest of the year that you’ve already paid for. Just to make matters worse, canceling your account at that point results in a supposed breach of contract, and they will charge you an additional $150 when you cancel, which, for the low-priced plan at its promotional price, is nearly triple the amount paid up front to begin with! This alone is a good reason to avoid them completely. If you’d like an example of a fair money-back guarantee policy, take a look at the BlueHost review. It’s a world of difference.
Just to add to the frustration, the customer support is impossible to get a hold of at times. They take days to respond to ticketing requests, their phone chat is only available for 12 hours a day, and their “24/7” live chat will randomly be unattended. If you do manage to get in touch with them, they seem to do a good job with support, but that can be a really big if.
And this level of quality extends to their affiliate program as well. After they achieved a couple sales through us, they refused to pay. We sent over 20 emails before the whole thing was said and done, and we were never paid what we rightfully earned. That was the final straw on a long list of problems that forced us to give them a particularly nasty thumbs down.
Globat a big Thumbs Down.
